Below are several notes we've received from past customers.
You can also check out our rating on the Better Business Bureau by clicking here.
Well Eric is almost done and the FLOORS LOOK AMAZING!!! Our new family room carpet is warm and soft, and the stairs look great, too! THANK YOU VILLAGE FLOOR for helping us to create a new look and feel to our home! From the wood laminate floors throughout the kitchen and living room space, to the new kitchen countertop and now carpeting for our family room/stairs - we feel like we've entered the new millenium and have a stylish and beautiful place to live and entertain!! We are so grateful for everyone's help & suggestions, along with the efficient, friendly and skilled installers. We will be back to do business with you again when the time arises, but until then, know that we will refer anyone who asks us to visit Village Floor!! Thank You All Again so, so much! We are very happy customers!
Sincerely ~ Brian & Vicki Dotzler
Thanks again for going over & above. The effort you made to finish the floor tile shows a lot about your commitment to customer service... working with Jill, Chad & Tim has been great. They are terrific ambassadors for Village Floor.
Vance & Lee
My carpet is in and I love it. Really glad I did the upgrade on the pad. Thanks so much for all your help with my two carpet purchases.
I also wanted to let you know what a great install team you have. Had the same two installers for both jobs and they were on time, courteous, and professional. A friend who had carpet installed last year was amazed that your installers vacuumed - hers didn't. Will not hesitate to recommend Village Floors to anyone.
Thanks again for everything.
They are just finishing up with the carpet, it looks phenomenal!!!! The installers were great. Thank you so much for everything, couldn't be happier with the process! 😃
Lino Lakes, MN
I can't thank you enough! The floor is beautiful and the 3 guys (Chris, Woody & Anthony) who installed it were the nicest!!
It wasn't until they were here that I finally felt okay accepting such a huge gift. I have always been the one who gives, supports, reaches out... so this was gigantic.
Thank you to all involved in this project.
BATC Foundation Project Recipient
Both Paul (mtx supervisor) and Kate (residential supervisor) reported that everything went really well. Kate specifically commented on how wonderful the installers were! Whew! We want to tell you how wonderful you and Village Floor have been in helping us through this process and truly standing behind your products and your work.
Thank you so much!
After living in our house about 8 years, my wife and I decided we wanted to replace our kitchen counter top and the marble vanities in our upper and lower bathrooms. We went to a local box home improvement store that doesn't begin with M and got an estimate. We were shocked at how expensive the estimate was compared to what we paid when we had the house built. We didn't even ask about the vanities after the counter top bid. We just decided to wait for a while.
One day earlier this summer we drove to a "discount" granite store and asked for an estimate. We found that we would need break off about an inch of our tile back splash so the granite would fit. Of course that would have been likely ruined it and we would have had to replace the back splash too-not a good solution. We were driving home and thought, "Why don't we check with Village Floor since they did the original install". It was late Saturday afternoon when I called but we were told to stop on Sunday afternoon and someone could give us an estimate. We ended up working with Trisha. She suggested a good option would be Wilsonart HD. It provides a “granite-like” look at a fraction of the price, and is easier to maintain. She calculated the bid to replace the kitchen counter top and our marble vanities in our upper and lower bathrooms. The bid for all the work was less than half of the bid we received from the unnamed box store for a standard laminate counter top only. We placed the order and soon received a call to set up and install date.
On the day of the install, Chris and his son Christopher arrived first to start the counter top install. They were very careful and put up plastic to eliminate any dust from getting in the rest of the house. Chris did an excellent job of installing the counter top. The install was complete in much less time that I thought it would take and looks PERFECT! The counter top looks great and is easy to clean, plus it is supposed to be much more durable than standard laminate.
During the time Chris and Christopher were installing the counter top, Ben showed up to replace the marble vanities. Ben was also a very nice guy. We talked about the trip he was going to take as soon as he finished work for the week. He had the lower vanity installed in what I thought was record time. Then he moved to the upstairs vanity. Due to a computer glitch when he left the shop, he didn't receive the paperwork showing there was a cutout to deal with on the upstairs install. Also he didn't know we had a tile back splash which was another surprise. A box store installer would have just said "sorry I can't do this, but not Ben". He completed the install and repaired the back splash since the tiles had to be removed to get the old marble vanity out. He also did PERFECT work. I rate both installations 10 out of 10 on the customer satisfaction scale.
We are three-time repeat customers with Village Floor and Wall and would recommend them to anyone. Everyone there is friendly and easy to work with. Next time you need carpeting, a wood floor, tile or anything else they sell, be sure the check with them. You will be glad you did.
Roger and Celeste Kyle
I just wanted to let you know that I am so impressed with your service!!! Everyone has been so helpful.
Coon Rapids, MN
Our experience working with Shelly was exceptional. She was very prompt with followup on any questions or concerns we had. She spent as much time as we needed going through our selections and made many suggestions which helped steer us in the right direction. As a result, we are very happy with the outcome.
Mike & Kathy K.
I worked with Tricia on everything for my new home including carpet, vinyl flooring, kitchen countertops, backsplash, paint, marble sinks for my bathrooms and stain color for the wood. I walked in there without ANY idea what I was looking for or how things would look together; Tricia started with the basics and we worked our way from room to room, downstairs to upstairs – I didn’t feel rushed at all. Her eye for detail and design is impeccable without a doubt!! There were so many things I hadn’t even thought about throughout our consultations (yes I was there a few times J) and certainly could not have done anything close to as good. She could tell when I wasn’t liking something, so she worked her magic with additional options until I was comfortable and loved my selections. There are so many other places that would push something on you because it was “in” or they liked it – but Tricia was only concerned about me. She is FANTASTIC and is amazing at what she does!!!
Your employees did an exceptional job!!! Your sales person, Amy, was very knowledgeable and helpful. Dan and Bryan worked extremely hard tearing out old tile that was seriously bonded to the concrete, and John, the grinder, smoothed everything out to perfection. Chad and Tim did the installation. It's stressful having strangers in your house doing work. Chad and Tim were very easy to have around. They were professional, pleasant, and punctual. Their work was impeccable. You should be very proud of your employees.
Joe & Joanne
Coon Rapids, MN
Cec and I want you to know that our house looks FABULOUS! All of your subcontractors did a great job. Cec and I are very pleased with how everything turned out. The people and products are wonderful. You have such a great group of people representing your company...
Cecil & Leanne
Kim and I would like to say thank you for all of your help and that we really enjoyed working with you. On the way out of the store we discussed that we worked with you for about 8 hours total and had an excellent time. We appreciate that you were very forthcoming about options and prices, and that you did not attempt to sway our opinions toward more expensive selections. We have not come across customer service of that quality often. We would be happy to recommend Village Floor to any of our friends. Thanks again.
Mike & Kim Miller
Village Floor Owners,
I would like to take this opportunity to let you know how pleased I am with the outcome of my two bathrooms and hallway I had tiled this past winter. For several months, I have been searching every tile store in the Twin Cities to put together "my vision" for my rooms. After several empty attempts, I decided to contact a designer at Home Value. After a week of looking at "her visions", I gave up. Because Village Floor & Wall is on my way home, I stopped one afternoon and was graciously greeted by one of your sales persons. After telling her my dilemma, she said she would be at my house the next day. Two days later we had tile picked out and a plan for "my vision" with her input. The work progressed as planned, thanks to your scheduler, very efficient tile people, and detail man, who left my house impeccable. I commend all their work and would like to thank them for making this a pleasant and rewarding experience. I will not hesitate in recommending Village Floor & Wall to anyone building or remodeling.
We at TJB Homes would like to thank you all at Village Floor & Wall for all your help with the Extreme Makeover Home Edition. We could not have done this without all your hard work.
Great Job, Thanks
The sales person was very personable and professional. She spent lots of time with us and was very patient for the number of times we visited the store.
We are very satisfied with your installation of ceramic tile in our kitchen. All of your people were extremely helpful and courteous, from sales to finishing. Every day they left things clean and neat, with advice of what to expect next.
Thanks to all!
Dear Village Floor,
A special thank-you to all of you, the crew for the excellent job they did laying out flooring and the sales people, all of you took special care in helping me. I will definitely refer Village Floor to anyone; and I will be back. Thanks so much!
Coon Rapids, MN
Thanks to everyone who pushed this jog through and contributed to may Dad's house looking so nice. It is officially listed today; thanks again for helping me accomplish the carpet and entry floors so quickly.
To everyone at Village,
I just wanted to express my appreciation for the EXCELLENT service we received from all of your employees. After my terrible experience at that other store, it was so refreshing to find a place that actually knows the meaning of "customer service". Everyone we dealt with was courteous, prompt and dependable. Thank you for turning my frustration onto such a pleasant experience. You can be sure we will highly recommend you to anyone looking for a flooring store.
We are looking forward to working with you on the selections for our new home in the near future. And you can be sure we will call you in a few years when we finish our basement.
I just wanted to send you a note to tell you how pleased I am with the work we had done through Village Floor.
From the sales people to the gentlemen that came out to the house to measure, and finally to the installers, everything went very smooth.
Please convey my appreciation and thanks to these people and to yourself for having such great employees.
Have a nice day.
This past week your installer was at my home to remove and replace my foyer entry floor. Now that the job is complete, I felt I needed to sit down and tell you my impressions of the job done. He is one of the most qualified, professional, knowledgeable, conscientious and dependable contractors I have ever had the pleasure of having work in my home. His work was meticulous and he truly cared about what needed to be and how the job was done. The crack in the concrete was filled and covered, the rubberized floor was installed and cured, and the ceramic carefully installed with a true craftsman's touch. If he is typical (and I am sure he is) of the caliber of sub you have on your staff, you can be proud of the job that represents your name. Should I need any floor or wall work in the future, you can bet I will contact Village.
Thank you again and my hat is off to you and the job well done.
Just a note to say thanks for a great job and great service. I was not present when the carpet was installed, but it is the finest installation I have ever seen. I can't express how pleased we are with you work. The staff that helped us with finding the appropriate carpet were also great. It has been a long time since I have felt as good about the goods and service that I bought. You guys are the best, and I would recommend you to anyone needing carpet or flooring.
Thank you again. The porch looks great and we feel great. You people are great. Keep up the great work. If we ever need floors or anything else - we will be back!
Coon Rapids, MN
With so much that can go wrong when someone builds a new home, it is nice to know a person can count on a quality job. Earlier this week, you came out to patch our kitchen floor in our new home. The cabinet makers had botched and they had to move a support. This left an area where there was no vinyl. You came out to patch it. I had to leave. When my wife and I came home, we had quite a pleasant suprise. Expecting to find a finished product that at best could hide with a floor plant, we were astounded when we viewed your work. There was absolutely no evidence that the floor had been patched. It looked great! My wife and I are very impressed with the craftsmanship that you demonstrated. We now look forward to dealing with you and your company in the future when it comes time to finish off our family room and lower level.
The floor plant was placed elsewhere.
Thank you for all the things you did at my home yesterday. I compliment your efforts and your workmanship.
Eden Prarie, MN
We were very pleased with all of our contacts with your company. The estimator took the time to explain to me exactly what we needed done, and how I should prepare for the job. Your salesperson was very helpful with the suggestions to us on color schemes, tile sizes, towel bar requirements, etc. Finally, the installer, who does absolutely beautiful work. He is VERY fussy, and it shows in the finished product. We've had great comments about our new shower from everyone who has seen it. We will certainly recommend you.
Tom & Donna R.
Just a little note to say "thank you" for all your time and assistance in regard to helping us put our storm damaged house back together this summer. Your assistance in helping us assess the damage and to help us pick out the carpet and linoleum was greatly appreciated. The gentleman who installed the carpet and linoleum did a great job and we are very happy to have a dry, clean, must-free/mold-free home!
Dan & Lynn B.
Lino Lakes, MN
We appreciate your company standing behind your product even though it wasn't your fault. Its hard to find companies that go the extra mile - which you guys did!
I am so pleased with my new kitchen! Next week the stainless steel refrigerator will complete the kitchen. Thanks for the great service and your great craftsman they do excellent work.
Lino Lakes, MN